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Can I return my order?
Please see the Shipping & Return Policy above for more information.
Do you offer installation?
Not at this time. In some cases, we can recommend a contractor, but they are not employed by Southern Heritage Woodworks.
How will you ship my purchase?
Most orders are shipped with a freight company. We will shop to find the lowest rate for your delivery.
I am building a home and would like to use your flooring, when should I place my order to ensure the wood has arrived in time for installation?
Normal order processing time is 4-6 weeks. Orders for large quantities may require more time. We strongly encourage customers to take advantage of our warehouse facility by placing the order as far in advance as possible. This will ensure that your order will conveniently fit your construction schedule. Please note that it is normal for wood to expand and contract with changes in temperature and humidity. To minimize this effect and to prepare your wood for installations, it should be acclimated for 10-15 days. Please schedule a delivery date according to the acclimation period.
I have designed a piece of furniture for my home, can you build it?
We would love to. Send us your picture/drawing/dimensions/description. We will evaluate the piece and get back to you with an estimate.
I really like your furniture, but the piece I want is too large for my space. Can you adjust the size to fit my room?
In most cases, yes. Give us a call or send us an email to let us know which piece you would like and what size you need it to be.
My order arrived damaged, what do I do?
*Please see the Shipping & Return Policy above for more information.
What are my payment options?
We accept Visa, MasterCard, Discover and American Express, or mail a check to:

Southern Heritage Woodworks
1187 Douthit Road
Sylvester, GA 31791

Stock furniture orders must be paid prior to shipping. Custom pieces such as custom furniture, flooring, beams and stair treads require a 50% deposit to begin crafting. The balance is due prior to shipping. There are no refunds on custom pieces.
What are the advantages of Antique Heart Pine?
Antique heart pine has a rich patina that isn't found in new heart pine and cannot be recreated. By purchasing antique heart pine, you are preserving a piece of our heritage and adding an incredible conversation piece to your space.
What are the advantages of NEW Heart Pine?
New heart pine is less expensive than antique heart pine and will not have the splits and nail holes that are found in reclaimed wood.
What is Heart Pine?
Heart pine is the center of the tree that has hardened and dried to a rich, dark color. Heart pine is often used in flooring due to how well it wears.
When will my order ship?
Normal processing time is 4-6 weeks. Orders will ship as the pieces are created and final payment has been received. There are times, particularly with our stock furniture, that the order can be filled sooner. If you have a piece in mind, call us and we can give you a better idea of processing time. Some larger orders could take additional time.

*Please see the Shipping & Return Policy above for more information.
Where do you get your Antique Heart Pine?
Our antique heart pine is recovered from old textile mills, tobacco barns and other historic buildings. We get most of our timbers from the southern states, where many mills and barns were constructed in the late 1800s. Builders favored heart pine during that time due to it being rot and insect resistant. As harvesting methods improved, the supply of virgin timber was depleted around 1925 and is no longer found except in vary rare nature preserves.
Will my wood flooring expand and contract?
It is normal for wood to expand and contract with changes in temperature and humidity.To minimize this effect and to prepare your wood for installations, it should be acclimated for 10-15 days. Please schedule a delivery date according to the acclimation period.